1. How do I make a reservation?
You can make a reservation by calling us at (414) 427-9951 anytime during our normal business hours. Currently we do not accept reservations online or through e-mail. We wish to keep your personal information as private as possible, and speaking with one of our representatives is the easiest way to get all of your questions answered!
2. When should I make a reservation?
In general, we recommend making a reservation as soon as you've decided on a date and a bouncer. If there is a specific theme or size bouncer that you wish to reserve, we recommend booking as soon as possible. If you are more flexible in regards to bouncer size and theme, you can book at any time; we even accept same day rentals for available units.
To make a reservation, all we require is a $30 deposit. This deposit may be paid with a credit card over the phone (we gladly accept Visa, Mastercard, and Discover), with a check by mail, or in person with cash, check, or card. The remaining balance is due with cash or check on delivery or credit card the Monday prior to delivery.
4. What payment methods do you accept?
We accept cash, check, Visa, MasterCard, and Debit cards.
5. Can I cancel my bouncer reservation?
You can cancel your inflatable rental at any time as long as:
You have not already picked up the items.
Your rental period has not started.
Your rental has not been loaded for delivery.
Your rental amount is not more than $1,000. Cancellation of orders in excess of $1,000 must be done 7 days prior to the event date in order to free up the inventory.
If you choose to cancel for any reason, including inclement weather, we will refund your full deposit. The only item we are unable to refund is park insurance. We are also happy to reschedule your reservation.
6. Do I need power?
Our bouncers stay inflated by using blower fans, and these fans need a continuous power supply. A 15' cord is attached to each blower, but you will need to supply your own extension cords to extend the length. All Star Rentals does NOT supply additional power cords. If power is an issue at your location, we do also rent generators.
7. Can I use my bouncer at a park?
We have no problem with letting our bouncers be used at parks! There are a few additional things to keep in mind if you plan on having your party at a park:
Check with your park to make sure they allow staking. (If staking is not allowed please ask us about weighting.)
Check to see if your park site includes a power source. If not, we do rent generators.
Many parks, especially Milwaukee County parks, require park insurance. All Star Rentals is 100% insured, but often, parks require a certificate of insurance showing that we have the proper documentation. Our park insurance fee is $30 and is non-refundable.
Many parks will not allow you keep the bouncer at the park overnight. If you are planning on returning the bouncer to us, you can simply load it up and bring it back to us the next day. If you would like us to do a same-day pickup of a bouncer from a park, please keep in mind that pickups outside of our normal business hours are subject to a $100 late pickup fee. If you would still like us to pick up the bouncer, but wish to avoid the additional fee, you may store the bouncer at a residential address overnight, and we can pick it up normally the next day for no additional charge.
8. Can I set up a bouncer on asphalt or concrete?
Yes. We do not recommend setting up a water inflatable on a hard surface, because of safety concerns, but you can set up any of our standard bouncers on a hard surface. Please let us know at the time you make your reservation if you plan on setting up on asphalt or concrete. There is a minimal additional fee for the necessary water bags to weigh the bouncer down.
9. Can I set up a bouncer indoors?
Yes! Any of our bouncers can be setup indoors, as long as there is sufficient space to fully inflate them. We frequently rent bouncers for indoor school and church events.
10. How do we set up the inflatables?
At All Star, we offer full self-service pickup, setup, and return. The easiest way to save on delivery fees, self-setup is both cost effective and easy! Our bouncers average between 150-250 pounds, but our friendly delivery staff will be ready and waiting to help you load and unload your vehicle. We will always include a full set of directions for setup and take-down, and will walk you through the process at the time of pickup.
If you don't feel comfortable doing a self setup, we do offer delivery for an additional fee. Our round trip delivery fee includes delivery, setup, and pickup during normal business hours. If you'd like us to do a one-way delivery or pickup for half of the delivery fee, that is an option as well.
11. What type of vehicle do I need to pick up a bouncer?
We have a handy chart that will give you an idea of the vehicle you need to pick up each size of bouncer. When in doubt, give us a call! We'd hate to have you drive all the way here and find that your bouncer won't fit!
An SUV or Van w/ last row of seats down, Truck, or Trailer.
An SUV or Van w/last row of seats down, Truck, or Trailer.
Van with seats fully removed or folded into floor, Truck, or Trailer.
Truck or Trailer
Full Size van (remember they are wet) with seats fully removed or folded into floor, Truck, or Trailer
Van w/ seats fully removed or folded into floor, Truck, or Trailer.
Trailer or Large Truck Bed.
12. How long do I get to keep my bouncer?
Because of the highly seasonal nature of a state like Wisconsin, our rental periods vary slightly depending on the time of year. For rentals during our “Summer” hours (approx. April – October) our pick-up and drop off times are as follows:
Saturday bouncer rentals run from 9:30am Saturday to 9:30am Sunday. If the booked bouncer is not reserved for a rental the Friday before, we offer the option of early pickup. Pending availability, early pickup is Friday afternoon from 1pm-5pm. If the bouncer is not available for early pickup, you may switch to a different inflatable that is available OR you may pick up your bouncer Saturday morning after 9:30 am
Regardless of when the bouncer is picked up for a Saturday rental, it is due back Sunday morning by 9:30am. This gives us enough time to clean and inspect a bouncer if it is going out again on Sunday.
For Sunday rentals during our summer hours, pick-up and drop off times are as follows:
Sunday bouncer rentals run from 10:00am Sunday to 6pm Monday. We DO NOT offer the option of early pickup for our Sunday bouncer rentals, which is why we extend the rental through all of Monday. Self Set-up customers must have their inflatables back by the close on Monday.
If you are interested in booking a bouncer for the whole weekend, we do offer a discount on the 2nd day. Please contact us for more information!
During our winter hours, we are only open 8am-Noon on Saturdays and we are closed on Sundays. Thus, a one day rental for either Saturday or Sunday is booked out for the entire weekend. You may pick up your bouncer Friday between 1pm-5pm, or you may pick up your bouncer between 8am-Noon Saturday. The bouncer is then due back Monday between 8am-5pm.
13. Why do your delivery prices vary? Why are they not included in the price of the rental?
We service a large portion of Southeastern Wisconsin, and our delivery rates are based on distance and time from our location in Muskego. Our delivery fees are very reasonable, and cover everything including gas, vehicle maintenance, and wages for our delivery workers. Remember, our delivery rates are one flat fee, so it does not matter how many items you rent; you'll never be charged a per item fee!
14. Are your inflatable units clean?
Our inflatables are cleaned and sanitized between every rental, even when they are booked for back to back days. We would never send out a bouncer that isn't up to our rigorous standards.
15. How safe are your inflatable units?
All Star Rentals is fully licensed AND insured. Safety is our number one concern, which is why we decline to rent exceptionally tall slides, bungee runs, rock walls, or other, less safety-conscious rentals. Our inflatables are lead free, and come standard with child safety ramps to allow for safe and easy entry and exit. In addition, our bouncers are constructed from heavy duty commercial grade vinyl, and are double, triple, and even quadruple stitched for durability. If you have any specific safety concerns about any of our bouncers, don't hesitate to contact us.